FAQ
Do you provide FREE IN-HOME ESTIMATES?
Yes! Home Estimates are definitely a great idea
Are you licensed and insured?
Yes! We are both licensed and insured. .
Do you have references available?
Yes! We only have satisfied customers and we can provide you with dozens of references for your complete satisfaction.
Can your House Cleaning or Maid Service be done on a weekly basis?
Unfortunately we only provide services durning the weekends ONLY (Saturday and Sunday 8AM-8PM)
Does the cost remain the same if I choose a regular service?
The first cleaning usually costs more than any subsequent visits so it is more economical to choose a regular service. This is because the first cleaning usually requires more effort to meet our strict standards of clean and provide quality cleaning to insure all your needs are met.
How many people will send to my home?
We assign 2 professionals cleaners per job ever visit.
Can I trust the maids?
Yes! We only send screened, trusted, and dependable employees to your door at all times
How long does it take for them to clean my house?
It will depend on the size of your house. A midium-sized house from 2000 to 3000 sq. ft. takes between 2 to 3 hours to clean in the initial cleaning.
Do you bring your own cleaning supplies and equipement?
Yes, we will bring all the cleaning supplies (except vaccum cleaners) and equipment necessary (or use yours) to make your house or office the most clean place in the world. If you'd like us to use your cleaning equipment or any special cleaning supplies, just let us know.
Will you send the same team each time?
We always try to clean your home using the same cleaning associates each time, unless due to sickness or other emergency, we are unable to do so.
We want you to feel confident in our team members and they are eager to get to deliver a custom cleaning for your home as quickly as possible.
Do I need to be home at the time of the scheduled cleaning appointment?
You are welcome to be home to meet our cleaning providers but we understand that you are not always able to be home. In case you are not home please leave a key in some safe place, place a keylock on the door or any other method you may prefer to allow the cleanersr to gain access to your home.
Can I provide a key for the ladies to keep with them so I don't have to worry about missing my cleaning appointments?
Sure. In fact most of our customers are not home when we come, and many provide us a key so that the ladies can get in. Other use a keylock box, or leave a key hiden in a safe and not obvious place.
What if my scheduled cleaning falls on a holiday?
We do work on holidays, however, if we are not able to work, we will contact you in advance to reschedule your service. We require 24 hours notice of any changes to a scheduled appointment.
Is there anything I should do before you arrive to clean?
Nice of you to ask - yes, it can help our team members if you pick up or put away any clothes, children's toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Thanks!